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Statutory Compliance & Escalation
Grievance Redressal.
Fair, Prompt & Accountable.
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, our designated Grievance Officer ensures consumer concerns are resolved fairly and expeditiously.
48-Hour AcknowledgmentIT Rules 2021 CompliantTransparent Escalation
Grievance Cell Active
IT Act MandateAcknowledgment
Logged & confirmed within 48 business hours.
Max Resolution
Final closure within 15 statutory days.
Ticket Tracking
Reference docket ID provided for each filing.
Jurisdiction
Governed under laws & courts in India.
Designated Grievance Officer
Point of contact under Rule 3(2) of the Information Technology Rules, 2021
If you have complaints regarding content infringement, user conduct, terms violations, or unresolved support disputes, you can contact our officer directly using the channels below:
Email Addressgrievance@kre8ly.comDirect nodal inbox
Direct Helpline+91 95188 56261Mon–Fri (10:00 AM – 6:00 PM IST)
Registered AddressGurugram, Haryana, IndiaUnifiedMentor Technologies Pvt. Ltd.
Statutory TimelinesWithin 48 hours acknowledgmentMax 15 days resolution as per IT Rules 2021
How to Submit an Official Grievance
01
Send Email with Details
Write to grievance@kre8ly.com with your registered user ID, email address, transaction reference, and a clear description of the issue.
02
Docket Number Issued
Our team will verify your filing and issue a unique complaint tracking number within 48 business hours.
03
Formal Investigation
The Grievance Officer will conduct a thorough review and issue a definitive resolution notice within 15 calendar days.
For regular queries regarding learning dashboards or assignments, please write to info@kre8ly.com before initiating formal grievance escalations.
